Remote Learning Technology Support
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Moving forward, how do I get support for my District iPad?
We will be setting up a "Tech Depot" starting Thursday, April 9th. located in the parking lot side of the breezeway entrance of the Floral Park-Bellerose School. The days and hours of operation for the "Tech Depot" will be Monday and Thursday between the hours of 9:15 and 1:00. It will be by appointment only following the steps below:
1) Please send an e-Mail to helpdesk@fpbsd.org.
2) A support person will reply to you and attempt to resolve your issue remotely.
3) If it is not something that we can not solve remotely, the support person will give you an appointment for the "Tech Depot".
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Moving forward, how do I request an iPad for my child?
To request and iPad for your child, please send an email to:
Please give your name, phone number, your child's name and the grade your child is in.
You will then be given an apoointment for the "Tech Depot"
The days and hours of operation for the "Tech Depot" will be Monday and Thursday between the hours of 9:15 and 1:00 and it is located in the parking lot side of the breezeway entrance of the Floral Park-Bellerose School.
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What should I do if my iPad is at the Welcome Setup Screen?
The instructions for setting up the iPad are as follows:
Select Language -> English
Select Country -> United States
Select “Set Up Manually”
Select your WiFi and connect to it, click “Next” in the top right if the screen does not automatically proceed.
Data & Privacy - > Continue
Remote Management – Select “Next” on the top right of the screen
Location Services (If asked) – Enable Location Services
If the screen goes black and shows an Apple logo with a loading bar, this is normal and the iPad is loading up, it may take a few moments. The apps should start installing from here on their own without you needing to do anything, but could take some time to fully install, so please be patient as it pushes them out and check back later. If your student has a login for the iPad itself, please log the student in. It will take a few moments to load their profile.
Please keep the iPad on and charging during this process!
